Returns & Exchanges

We strive for complete accuracy in your body composition analysis; however, if you need to reschedule or cancel your appointment, we offer a full refund for requests made at least 24 hours in advance. Please note that once a scan has been performed and the data delivered, the service is non-refundable.

Return Process

• 1.
  Contact Support

  Email our support team or log into your account dashboard to initiate a cancellation or rescheduling request at least 24 hours before your appointment.

• 2.
  Verification

  Our team will verify your appointment details and ensure the request falls within our 24-hour eligibility window for a full refund.

• 3.
  Refund Processing

  Once approved, your refund will be processed back to your original payment method within 5-10 business days, depending on your financial institution.

• 4.
  Confirmation

  You will receive an automated email confirmation once the refund is complete or your new appointment time has been successfully secured.